Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@ceefuhome.com.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be processed.

You can always contact us with any return question at support@ceefuhome.com.

Your right to cancel — United Kingdom

Separately from the policy above, and under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification.

• This right applies to every item, including anything bought at a discounted or promotional price.
• Tell us you are cancelling by emailing support@ceefuhome.com within those 14 days, then send the goods back within 14 days of telling us.
• We will refund the price you paid plus our standard delivery charge. If you chose DHL Express, we refund the standard rate.
• Your item must be in the condition you received it, unused and in its original packaging.

Nothing in this policy limits your statutory rights.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Under the Consumer Rights Act 2015, if an item is faulty you can reject it for a full refund within 30 days of delivery. After 30 days you are entitled to a repair or replacement. We cover return postage on faulty items.

Because ceramics can be damaged in transit, please send a photo of both the item and the packaging — that lets us resolve it without asking you to post anything back.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom or personalised products, and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases. Get in touch if you have questions about your specific item.

We cannot accept returns on gift cards.

Please note that ceramic and wooden pieces vary slightly in tone, texture and glaze. This is characteristic of the materials and is not a defect.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, you will be refunded to your original payment method within 14 days of us receiving the goods back, or within 14 days of you providing proof that you sent them — whichever is sooner. Bear in mind that your bank or card issuer may take a few additional days to post the refund to your account.

If more than 14 days have passed since we approved your return and you have not seen the refund, contact us at support@ceefuhome.com.

Last updated: 10 September 2026