Legal notice
Returns and refunds
We want you to be happy with your order. If something is not right, here is exactly what you can do.
Throughout this page, "we", "us" and "our" mean Ceefu.
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of receiving it, for any reason. You do not need to tell us why, and you do not need our approval first.
If your order arrives in more than one delivery, the 14 days run from the day you receive the last item.
How to cancel
Email us at support@ceefuhome.com with your order number and a clear statement that you are cancelling. You can write your own message or use the cancellation form at the bottom of this page.
We will confirm receipt of your cancellation by email.
Sending the goods back
Once you have cancelled, send the items back to us within 14 days. We will give you the return address when you contact us.
You are responsible for the cost of return postage. We recommend using a tracked service and keeping your proof of postage, because you are responsible for the goods until they reach us.
Your refund
We will refund you within 14 days of receiving the goods back, or within 14 days of you showing us proof that you have sent them — whichever comes first.
The refund includes what you paid for the products plus our standard delivery charge. If you chose a faster delivery option, we refund the standard rate rather than the premium you paid.
We refund to the same payment method you used to order.
A note on condition
You are free to handle the items as you would in a shop. If you go beyond that and the goods lose value as a result, we may reduce your refund to reflect that loss.
If your item is faulty or not as described
This is separate from cancellation and gives you stronger rights.
Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, fit for purpose, and as described.
- Within 30 days of delivery, if an item is faulty you can reject it for a full refund.
- After 30 days, you are entitled to a repair or replacement. If that is not possible or does not resolve the problem, you can claim a refund.
If your item arrives damaged or faulty, email support@ceefuhome.com with your order number and a photo of the problem. We cover return postage on faulty items, and we do not ask you to send anything back before we have looked at the photos.
Damaged in transit
Ceramics travel a long way. If anything arrives broken, photograph the item and the packaging and send both to support@ceefuhome.com within 7 days of delivery. We will replace it or refund you — your choice — at no cost to you.
What this policy does not cover
- Normal wear from use over time
- Damage caused by accident, misuse, or not following the care instructions
- Items you have altered
None of these exclusions affect your statutory rights.
Cancellation form
You do not have to use this form, but it is here if you want it. Complete and email it to support@ceefuhome.com.
To trading as Ceefu:
I hereby give notice that I cancel my contract of sale for the following goods:
Ordered on / received on: ______________ Order number: ______________ Name: ______________ Address: ______________ Date: ______________
Contact
Email: support@ceefuhome.com We reply within 1-2 business days.
Last updated: 10 September 2026